TERMS & CONDITIONS
Marking The Wild
Last updated: 3 September 2026
Hello, and welcome to Marking The Wild.
These Terms & Conditions explain the terms that apply when you purchase something through the Marking The Wild website. They also contain our Returns & Refunds Policy.
Marking The Wild is an independent art business operated by:
Mark Croasdale
Trading as Marking The Wild
Sole trader
44 Tulworth Road
Poynton
Cheshire
SK12 1BL
United Kingdom
Email: contact [@] markcroasdale.com
Nothing in these terms affects your statutory rights as a consumer.
1. Our products
Marking The Wild sells artwork created by Mark Croasdale, principally as physical art prints, together with associated materials including The Footnotes.
Product descriptions, available sizes, materials and prices are shown on the relevant product pages.
Some larger prints are produced to order rather than held in stock. Unless a product has been created to your individual specification or clearly personalised for you, being produced after you place your order does not by itself make the product personalised or affect your normal cancellation rights.
Prints may be signed by the artist. Where signing forms part of the standard product, this does not make the print a personalised item.
We take care to represent artwork accurately online. Colours, brightness and other aspects of an image may vary slightly between screens and the physical print. Normal variations of this kind do not affect your rights where goods are faulty, damaged or not as described.
2. The Footnotes
Some Marking The Wild prints are supplied with additional material known as The Footnotes.
The Footnotes may include materials relating to the artwork, landscape, walk or story, such as a reproduction of the original sketch, illustrated map, story card, Sense the Scene card, Waypoints card or other accompanying material.
Where The Footnotes are supplied with an artwork, they form part of the overall product package.
If you return an eligible artwork, please also return all Footnotes and other materials supplied with it.
Information about walks, routes and landscapes contained within The Footnotes is provided for interest and storytelling and should not be treated as professional navigation or outdoor safety advice.
3. Placing an order
When you place an order through our website, you are making an offer to purchase the products in your basket.
You will receive an electronic acknowledgement confirming that your order has been received.
Unless we tell you otherwise during checkout, a contract between us is formed when we send confirmation that your order has been accepted.
Before accepting an order, we may decline it where, for example:
• a product is unavailable
• payment cannot be authorised
• there is an obvious error in the price or product information
• we cannot deliver to the address supplied
• fulfilling the order would prevent us from complying with a legal or regulatory requirement
If payment has already been taken for an order that we do not accept, it will be refunded.
4. Exceptional circumstances after accepting an order
Very occasionally, we may discover after accepting an order that we are unable to fulfil it.
This might happen because an item has unexpectedly become unavailable, because of delivery restrictions or legal or regulatory requirements, or because of circumstances outside our reasonable control.
If this happens, we will contact you as soon as reasonably possible.
Where we cannot provide the affected goods, we will cancel that part of the order and provide a full refund for those goods, including any delivery charges you paid specifically for them.
We will not cancel an accepted order without a legitimate reason.
5. Prices and payment
Prices are shown in pounds sterling unless stated otherwise.
Any applicable delivery charges will be clearly shown before you complete your purchase.
Payment is handled securely through the payment methods available at checkout. Marking The Wild does not receive or store your full payment card details.
If an obvious pricing error occurs, we may contact you before accepting the order to give you the choice of purchasing at the correct price or cancelling the order.
6. Where we deliver
We currently deliver online orders to addresses within the United Kingdom only.
Available delivery options, estimated delivery times and charges are displayed at checkout.
Orders cannot currently be placed through the website for delivery to addresses outside the United Kingdom.
7. Delivery
We will provide an estimated delivery period when you order.
Unless a different delivery period has been agreed with you, goods will be delivered without undue delay and normally no later than 30 days after the contract is entered into.
Some artwork, particularly larger prints, may be produced to order and may therefore require additional production time. Where applicable, this will be reflected in the delivery information provided to you.
Occasionally delivery may be delayed by circumstances outside our reasonable control. If this happens, we will take reasonable steps to minimise the delay and contact you where appropriate.
Your statutory rights concerning late or failed delivery are not affected.
RETURNS & REFUNDS
8. Your right to change your mind
If you are a consumer purchasing eligible goods through our website, you normally have a legal right to change your mind and cancel your purchase without giving a reason.
The cancellation period normally ends 14 days after the day on which you, or somebody nominated by you other than the carrier, receives the goods.
Where eligible goods from the same order are delivered separately, the cancellation period normally runs from receipt of the last item.
To exercise your right to cancel, you must tell us clearly that you wish to cancel before the cancellation period expires.
Please email:
You can also use the Model Cancellation Form at the end of these terms, although you do not have to use it.
9. Returning your artwork
Once you have told us that you wish to cancel an eligible purchase, you must return the goods without undue delay and no later than 14 days after telling us that you wish to cancel.
We will provide return instructions when you contact us.
Return postage
For a change of mind return, you are responsible for the direct cost of returning the goods to Marking The Wild.
This is separate from the standard delivery charge you originally paid when placing your order, which must be refunded where required by law.
We strongly recommend using an appropriate and, particularly for higher value artwork, trackable postal service. Please retain proof of postage.
Different arrangements apply where goods are faulty, damaged, incorrect or otherwise do not conform to your statutory rights.
10. Looking after artwork you intend to return
You are entitled to carefully unpack and inspect your artwork in much the same way as you could reasonably inspect an item before purchasing it in a shop.
Art prints are delicate products and are supplied as new artwork in pristine condition. Even relatively minor physical damage can substantially reduce the value of a print and may mean that it can no longer be sold as new.
If you decide to return an artwork, please handle and package it carefully.
Where reasonably possible, we strongly recommend reusing the protective packaging in which the artwork was supplied. However, opening the packaging or no longer having the original packaging does not by itself remove your right to cancel.
If handling beyond what is reasonably necessary to inspect the artwork causes a reduction in its value, we may make an appropriate deduction from your refund, as permitted by law.
For an art print, this may include:
• creases or folds
• scratches
• marks or stains
• tears
• dents or bending
• surface damage
• damage caused by rolling or flattening the print incorrectly
• damage resulting from inadequate return packaging
• other physical damage caused while the artwork is in your possession
Because our prints are sold as new artwork in pristine condition, damage that prevents a returned print from being resold as new may substantially reduce its value.
In some circumstances, where the artwork has lost all resale value as a result of handling beyond what was reasonably necessary to inspect it, the reduction in value may be equal to the full price of the print.
Any deduction will be considered reasonably on the individual circumstances and will reflect the actual reduction in value. We do not impose an automatic damaged return charge or restocking fee.
These provisions do not apply to faults or damage that were already present when you received the artwork.
11. Returning The Footnotes
Where The Footnotes or other accompanying materials were supplied as part of your artwork purchase, please return them with the artwork.
If part of the product package is missing, damaged or has been retained, we may make an appropriate deduction from your refund where permitted by law to reflect any resulting reduction in the value of the complete product package.
Any deduction will reflect the actual reduction in value and will not automatically result in the loss of your entire refund.
12. Refunds following a change of mind
When you validly exercise your statutory right to cancel an eligible purchase, we will refund:
• the price paid for the eligible goods, subject to any lawful deduction for diminished value; and
• the cost of our least expensive standard delivery option applicable to those goods.
If you chose a more expensive delivery service, such as an enhanced or express option, we are not required to refund the additional amount above the cost of our standard delivery option.
You are responsible for the direct cost of returning change of mind purchases to us.
We may withhold reimbursement until:
• we have received the goods back; or
• you provide evidence that you have sent the goods back,
whichever occurs first.
We will make the reimbursement without undue delay and within the timeframe required by law.
Refunds will normally be made using the same payment method used for the original transaction unless you expressly agree otherwise.
No cancellation or restocking fee will be charged.
13. Faulty, damaged or incorrect artwork
Your rights where goods are faulty, damaged, not as described or otherwise fail to meet the requirements of UK consumer law are separate from your right to change your mind.
If your artwork arrives faulty, damaged or incorrect, please contact us as soon as reasonably possible:
contact [@] markcroasdale.com
If something appears to have been damaged during delivery, photographs of the artwork and its packaging will help us understand what has happened and resolve the issue more quickly.
We may therefore ask you to provide photographs where reasonably possible, but doing so does not replace or restrict your statutory rights.
Depending on the circumstances and your legal rights, we will arrange an appropriate remedy, which may include a refund or replacement.
We do not impose a 48 hour reporting deadline that removes your rights if you contact us later.
Where we are legally responsible for the cost of returning faulty, damaged, incorrect or non conforming goods, you will not be required to bear that cost.
Nothing in these terms limits your rights under the Consumer Rights Act 2015 or other applicable consumer law.
14. Personalised and commissioned artwork
The statutory right to change your mind does not normally apply to goods that are made to your individual specification or clearly personalised for you.
This may include:
• artwork commissioned and created specifically for you
• artwork altered specifically at your request
• prints containing individual personalisation requested by you
Where a product is genuinely personalised or bespoke and the normal cancellation right therefore does not apply, we will make this clear before you purchase it.
A standard Marking The Wild artwork does not become personalised merely because:
• it is printed after you order it
• you select one of our standard print sizes
• it is hand signed by Mark Croasdale as part of our normal presentation of the artwork
Your statutory rights if personalised or commissioned goods are faulty, damaged or not as described remain unaffected.
15. Gift cards
Marking The Wild digital gift cards can be used towards eligible purchases through our website.
Gift cards are valid for 24 months from the date of purchase. Any balance remaining after the expiry date will expire.
Gift cards:
• cannot be exchanged for cash except where required by law
• cannot be used to purchase another gift card
• may be used towards an order worth more than the available balance, with the remaining amount paid using another available payment method
• remain subject to any statutory cancellation or refund rights applicable to their purchase
Where an item purchased using a gift card is subsequently refunded, the relevant amount will normally be returned to the gift card or original payment method as appropriate.
Nothing in this section excludes any rights you have under applicable consumer law.
GENERAL TERMS
16. Copyright and intellectual property
Purchasing a Marking The Wild print gives you ownership of that physical copy of the artwork.
It does not transfer copyright or other intellectual property rights in the artwork to you.
Unless otherwise agreed in writing, artwork, illustrations, photographs, maps, text, The Footnotes and other creative material produced by Marking The Wild remain protected by applicable intellectual property law.
They may not be reproduced, copied, distributed or commercially exploited without permission.
17. Information about walks and landscapes
Marking The Wild artwork and The Footnotes are inspired by real landscapes and walking experiences.
Any route information, maps, coordinates, descriptions, stories or other outdoor information provided with an artwork or through our website is provided for general information and storytelling.
It is not intended to replace an appropriate current map, navigation equipment, weather information, official guidance or your own assessment of conditions and ability.
Outdoor environments and access conditions can change. You are responsible for making appropriate preparations and decisions when undertaking any walk or outdoor activity.
Nothing in these terms excludes liability where it would be unlawful to do so.
18. Our responsibility to you
We are responsible for foreseeable loss or damage caused by our breach of these terms or our failure to use reasonable care and skill.
We are not responsible for losses that could not reasonably have been foreseen when the contract was formed.
Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
Nothing in these terms excludes or restricts your statutory consumer rights.
19. Personal information
We use your personal information in accordance with the Marking The Wild Privacy Policy, available through our website.
20. Changes to these terms
We may update these Terms & Conditions from time to time, for example because our products, delivery arrangements or applicable legal requirements change.
The terms applying to your purchase will be those in effect when the contract between us was formed. Later changes will not retrospectively alter your existing contract.
21. If something goes wrong
Marking The Wild is a small independent business and we hope that any problem can be resolved quickly and fairly.
If you have a question, concern or complaint about an order, please contact:
Mark Croasdale
Marking The Wild
Email: contact [@] markcroasdale.com
22. Governing law
These terms are governed by English law.
If you are a consumer resident elsewhere in the United Kingdom, you retain any mandatory rights available to you under applicable consumer law and may be entitled to bring proceedings in the courts applicable to where you live.